How do I engage a service from Spick & Span?

Please connect with us via the contact form to let us know the services you require. Thereafter, we will send you a quotation for you to confirm the job. You can also drop us a message on Whatsapp or email us directly.

When do I make payment and what are the modes of payment available?

Upon confirmation of job, an invoice will be sent to you via email or Whatsapp. Payment can then be easily made via PayNow or Bank Transfer before commencement of service.

How do you charge for the cleaning sessions?

Our Post-Renovation and Post-Tenancy cleaning services are charged on a per session basis, depending on the type and size of your property.
As for our Housekeeping service, we offer a monthly package of 4 weekly sessions. Customers can choose either a 3-hour or 4-hour weekly session. Charges apply for additional hour(s) required.

Please connect with us to enquire.

What do I need to prepare prior to the housekeeping and home cleaning sessions?

For one-time Post-Renovation or Post-Tenancy cleaning, we will provide all cleaning equipment, tools and solutions. Hence, there is no need for any preparation, except for having someone to grant us access into the premise.

As for Housekeeping service, cleaning equipment such as vacuum cleaner, mop, cloths are to be provided by homeowner for hygiene purposes. We are pleased to share that our housekeeping service uses organic, eco-friendly products from Australia exclusively by Spick & Span, which keep your homes squeaky clean while being child and pet friendly. ⁣In addition, we also disinfect your homes with organic disinfectant. However, we are also able to use your preferred cleaning products upon your request.

Do I get the same CleanCare Specialist for every session?

We will try to arrange for the same CleanCare Specialist for every session. However, in circumstances where the CleanCare Specialist is unavailable, we will arrange for a replacement.

Do you provide any additional adhoc services?

We do provide ad-hoc services like ironing, laundry and curtain washing, cleaning of window blinds etc. Please inform us of your requirements and we can definitely work out something for you. Kindly note that additional charges apply.

Am I able to reschedule the weekly cleaning session?

If you need to reschedule your weekly cleaning session due to certain reasons, please let us know at least 48 hours in advance and we will reschedule for you 🙂

Is there a minimum commitment period for the Housekeeping service?

Our Housekeeping service is offered as a monthly package, therefore the minimum commitment is one month (4 sessions). Any cancellation is non-refundable.

Will I be charged a cancellation fee if I cancel the booking for a one-time cleaning session?

Rescheduling or cancellation of one-time cleaning sessions is free of charge up to 48 hours prior. If a cancellation is made less than 48 hours before the cleaning session commences, there will be a cancellation fee equivalent to 100% of the cleaning charge.

Where can I purchase the organic cleaning products that was used to clean my home?

The organic cleaning products that we uses to clean your homes can be purchased here.

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